Shipping and Returns
We are based in Brisbane, Queensland, and ship all orders via Australia Post.
Please note that orders are posted with authority to leave. If you would prefer this option not to apply, please let us know before placing your order.
🇦🇺 Delivery Times*
Standard Shipping
Australia
BRISBANE:
-
Metro: 2–4 business days
-
Rural: 4–6 business days
INTERSTATE:
-
Metro: 5–9 business days
-
Rural: Please check with your local Post Office
Express Shipping
Australia
BRISBANE:
-
Metro: 1–2 business days
-
Rural: 2–4 business days
INTERSTATE:
-
Metro: 2–5 business days
-
Rural: Please check with your local Post Office
🌍 International Delivery Times*
Standard Shipping
New Zealand: 14–20 business days
USA: 24–28 business days
Express Shipping
New Zealand: 6–9 business days
USA: 10–14 business days
*Please note that these delivery times are estimates provided by Australia Post and are subject to change.
The buyer is responsible for any and all import tax charges.
🏠 Incorrect Address
Please ensure your postal address is entered correctly when placing your order.
You will be liable for any additional costs incurred due to an incorrect or incomplete address.
💸 Refunds & Money-Back Guarantee Policy
All sale items are excluded from our money-back guarantee policy.
Please contact us at hey@amaialashes.com.au for return details.
For returns: Once we’ve received the product, your refund will be processed within 72 hours.
All returns must be sent via tracked parcel post.
Please Note: Refunds apply to the product value only. Original shipping fees are non-refundable.
🔄 Exchanges
Customers are responsible for paying the return shipping costs on exchanges.
For example, if you selected the wrong lash, you will need to cover the cost of returning the incorrect item and the shipping cost of the replacement.
⚠️ Faulty Products
If you experience any issues with your order, please contact us within 7 days of delivery at hey@amaialashes.com.au.