Shipping and Returns

We are based in Perth, Western Australia and ship all orders via tracked parcels through Australia Post. Please note that orders are posted with an authority to leave, if you would not like this option, please let us know before placing your order. 

Parcels are dispatched same business day if before 2pm AWST and next business day if after 2pm AWST. 

 Delivery times*: 

Standard Shipping  

Australia

PERTH:
Metro - 3-4 business days
Rural - 4-6 business days

INTERSTATE:
Metro - 6-10 business days
Rural - Please ask at your local Post Office

Delivery times*: 

Express Shipping                        

Australia

PERTH:
Metro - 1-2 business days
Rural - 2-3 business days

INTERSTATE:
Metro - 3-4 business days
Rural - Please ask at your local Post Office

 

 Delivery times*: 

Standard Shipping  

International

NZ:
 10-14 business days

USA:
18-22 business days

 Delivery times*: 

Express Shipping  

International

NZ:
 5-8 business days

USA:
8-12 business days

 * Please note that these delivery times are estimates provided by Australia Post and are subject to change
The buyer is responsible for any and all import tax charges. 

Incorrect Address
Please ensure you have entered the correct postal address in your order as you will be liable for any extra costs incurred as a result of the incorrect postal address. 

Refunds and Money Back Guarantee Policy
We are confident in our products and provide customers a refund (minus $12 admin fee for Australian orders or a $16 admin fee for NZ & USA orders) for products returned within 7 days of product delivery.

Customers will be responsible to pay the return postage costs. The return postage cost is non refundable unless deemed faulty. 

All sale items are excluded from the money back guarantee policy.

Please contact us on hey@amaialashes.com.au for return details, once we have received the product, we will process your refund within 48 hours.

All returns must be completed via tracked parcel post. 

Exchanges
The customer is responsible for paying the return shipping costs on any exchanges. For example, if you selected the wrong lash, you will be liable to pay the return shipping to us and also the shipping cost of the correct lash to you. 

Faulty Products
For any concerns with your order, please notify us within 7 days of product delivery at hey@amaialashes.com.au.